Frequently Asked Questions

Expert advice on surgical-inspired skincare and your shopping experience.

What makes 111SKIN products unique?

Our products are developed by plastic surgeon Dr. Yannis Alexandrides, utilizing the proprietary NAC Y2 complex which promotes glutathione production to support cellular repair and antioxidant protection.

How long does shipping take for international orders?

Standard international shipping typically takes 5-10 business days. We also offer express shipping options which deliver within 2-4 business days depending on the destination.

Are 111SKIN products suitable for sensitive skin?

Yes, many of our formulations are designed to soothe and repair the skin. However, we recommend checking the specific product details for 'Calming' ranges or performing a patch test before full application.

What is your return policy?

We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on products that have been opened or tested.

Are your products cruelty-free?

111SKIN is committed to ethical practices; we do not test our finished products or ingredients on animals, nor do we commission third parties to do so.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery progress in real-time.