Returns & Exchanges

We offer a 30-day return policy for products in their original, unopened condition to ensure you are completely satisfied with your 111SKIN regime. Please note that for hygiene reasons, we cannot accept returns on items that have been opened or used.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated Customer Care team via email or our online portal with your order number and the reason for your return.

• 2.
  Secure Packaging

  Place the unused items in their original luxury packaging and ensure the box is securely sealed to prevent damage during transit.

• 3.
  Affix Shipping Label

  Print the prepaid shipping label provided by our team and attach it clearly to the outside of your return parcel.

• 4.
  Refund Processing

  Once our quality control team inspects the returned items, your refund will be processed to the original payment method within 7-10 business days.